Can I update or delete my personal information?

You can update your email and phone number anytime in Account Settings. To change your name or date of birth, contact support@powerf.xyz with ID verification. We'll process the change within 2 business days.

Reference

How We Keep Your Account Safe

Q: What happens if I notice unauthorized activity on my account?

Contact our support team immediately via live chat or support@powerf.xyz. We can freeze your account in seconds, review login history and verify deposits and withdrawals. Change your password as soon as you log back in.

When you open an account on powerf, your personal details stay protected under clear, specific privacy rules.

Data encrypted end-to-endLocal payment securityWithdrawal verification onlyYour account access controls

Explore the Lobby Read FAQ

What Information We Collect and Why

powerf Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To run your account securely, we collect your name, email, phone number, date of birth and banking details the moment you register. We use this to verify you're eligible to play where local law permits, process your deposits through DANA, OVO, GoPay and QRIS, and handle

1
withdrawals. We also log your login times, device type (mobile or desktop), game activity and payment history so we can spot suspicious behaviour and protect your wallet. We keep this data only as long as your account is active, plus a retention period for tax and
2
fraud prevention after you close it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Team online

Live Chat

Open the chat window inside your account lobby. Our team answers privacy questions and data-access requests Monday to Sunday, 09:00 to 23:00 Jakarta time.

Email Support

Send a data request or privacy question to [email protected]. We respond within 48 hours with your account details or confirm changes you've asked us to make.

Account Settings

Go to Settings → Privacy inside your account. You can review what we hold on file, update your contact details and download your data export anytime.

HOW WE OPERATE

Data Protection and Your Rights

Encryption Standard

Every deposit via DANA, OVO, GoPay and QRIS is encrypted with TLS 1.2 or higher before it leaves your device. We never store full card or bank details on our servers.

Withdrawal Verification

When you request a withdrawal, we verify your identity through the payment method you used to deposit. This step protects your funds from unauthorized access and fraud.

Cookie Consent

We use cookies to keep you logged in, remember your game preferences and detect suspicious login attempts from new locations. You can manage cookie settings in your browser anytime.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection partners and tax authorities where local law permits. We never sell your information.

Data Retention

Your active account data stays with us as long as you play. After you close your account, we keep records for 7 years to comply with tax and anti-money-laundering rules.

Account Deletion

Contact [email protected] to request permanent deletion. We'll remove personal identifiers within 30 days but retain transaction records as required by law.

Privacy Policy Questions Answered

Yes. Open Settings → Privacy in your account and select 'Download My Data'. We'll email you a file with your name, contact details, account history and all withdrawal requests within 48 hours. You can also contact [email protected] to request a full export.

We delete personal identifiers like your name and email within 30 days. Transaction records for DANA, OVO, GoPay and QRIS deposits and withdrawals stay for 7 years to meet tax and regulatory obligations, but are not linked to your identity.

No. We only share your data with payment processors handling your DANA, OVO, GoPay or QRIS transactions, fraud-prevention services and authorities where local law permits. We never sell, rent or trade your information for marketing or other purposes.

Contact our support team immediately via live chat or [email protected]. We can freeze your account in seconds, review login history and verify deposits and withdrawals. Change your password as soon as you log back in.

No. We encrypt your payment details with TLS 1.2 and send them directly to your bank or payment provider. We store only a reference ID and transaction confirmation, never your full account numbers or card details.

You can update your email and phone number anytime in Account Settings. To change your name or date of birth, contact [email protected] with ID verification. We'll process the change within 2 business days.

Yes. We use cookies to keep you logged in, save game preferences and detect suspicious login attempts from unfamiliar locations. You can disable non-essential cookies in your browser settings without losing account access.

How We Keep Your Account Safe

Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Protection and Your Rights

Encryption Standard

Withdrawal Verification

Cookie Consent

Third-Party Sharing

Data Retention

Account Deletion

Privacy Policy Questions Answered

01 Can I see what personal data powerf holds about me?

02 How long does powerf keep my payment information after I close my account?

03 Does powerf sell my data to other companies?

04 What happens if I notice unauthorized activity on my account?

05 Is my DANA, OVO, GoPay or QRIS payment data stored on powerf's servers?

06 Can I update or delete my personal information?

07 Does powerf use cookies or tracking technology?

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